Shop rules

§ 1 Introductory provisions

The MAKADOGS online store, available at the internet address www.makadogs.com, is run by Katarzyna Galak, conducting business activity under the name MAKA DOGS KATARZYNA GALAK, entered into the Central Register and Information on Business Activity (CEIDG) kept by the minister responsible for the economy, NIP 6842648035.

§ 2 Definitions

Consumer - a natural person concluding an agreement with the Seller within the Store, the subject of which is not directly related to their business or professional activity.

Seller - a natural person conducting business activity under the name MAKA DOGS Katarzyna Galak, entered into the Central Register and Information on Business Activity (CEIDG) kept by the minister responsible for the economy, NIP 6842648035

Customer - any entity making purchases through the Store.

Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, to which a separate act grants legal capacity, conducting business activity on its own behalf, which uses the Store.

Store - an online store run by the Seller at the Internet address www.makadogs.com

Distance contract - a contract concluded with the Customer as part of an organized system of concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication until the conclusion of the contract inclusive.

Regulations - these Store regulations.

Order - a declaration of will of the Customer submitted using the Order Form and aimed directly at concluding a Product Sales Agreement or Products with the Seller.

Account - the customer's account in the Store, it collects data provided by the Customer and information about the Orders placed by him in the Store.

Registration form - a form available in the Store, enabling the creation of an Account.

Order Form - an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.

Cart - an element of the Store software, in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.

Product - a movable item/service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.

Sales Agreement - a Product sales agreement concluded or entered into between the Customer and the Seller via the online Store. The Sales Agreement is also understood as - applying to the features of the Product - a contract for the provision of services and a contract for specific work.

§ 3 Contact with the Store

Seller's address: 38-420 Korczyna, ul Krośnieńska 19a

Seller's e-mail address: info@makadogs.com

Seller's telephone number: +48 501 367 960

Seller's bank account number: 72 1020 2964 0000 6802 0150 8274

The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.

The Customer may contact the Seller by phone between 10:00 and 17:00

§ 4 Technical requirements

To use the Store, including browsing the Store's assortment and placing orders for Products, the following are required: a terminal device with Internet access and a web browser,

an active e-mail account, cookies enabled, FlashPlayer installed.

§ 5 General information

The Seller shall not be liable to the fullest extent permitted by law for any disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions by third parties or incompatibility of the Online Store with the Customer's technical infrastructure.

Browsing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible by providing the necessary personal and address data enabling the execution of the Order without. The prices given in the Store are given in Polish zloty and are gross prices (include VAT).

The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including transport, delivery and postal services), about which the Customer is informed on the Store's pages when placing the Order, including at the time of expressing the will to be bound by the Sales Agreement. In the case of an Agreement covering a subscription or provision of services for an indefinite period, the final (final) price is the total price covering all payments for the billing period.

When the nature of the subject of the Agreement does not allow, judging reasonably, for the prior calculation of the final (final) price, information on the method of calculating the price, as well as on the transport, delivery, postal services and other costs, will be provided in the Store in the Product description (or at the customer's request by e-mail in contact with the Seller).

§ 6 Creating an Account in the Store

To create an Account in the Store, you must fill in the Registration Form. It is necessary to provide the following data:

name and surname

e-mail address

contact telephone number

delivery address

invoice address /option/

Creating an Account in the Store is free of charge.

Logging in to the Account is done by entering the login and password set in the Registration Form.

The Customer may at any time, without giving a reason and without incurring any fees for this, delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.

§ 7 Principles of placing an Order

In order to place an Order, you must:

select the Product that is the subject of the Order and then click the "Add to cart" button (or equivalent);

if the option of placing an Order without registration was selected - fill out the Order Form by entering the details of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice details, if different from the details of the recipient of the Order,

click the "Order and pay" button/click the "Order and pay" button and confirm the order by clicking the link sent in the e-mail,

select one of the available payment methods and, depending on the payment method, pay for the order within a specified period, subject to § 8 point 3.

§ 8 Offered delivery and payment methods

The Customer may use the following payment methods:

a. Payment on site at the seller's.

b. Manual payment by bank transfer to the Seller's account

c. Electronic payments with debit or credit cards (supported by the Braintree service)

Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.

§ 9 Execution of the sales agreement

The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has previously placed an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.

After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by sending the Customer an appropriate e-mail message to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's statements on receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer of the above e-mail message, the Sales Agreement between the Customer and the Seller is concluded.

In the event that the Customer chooses:

a. payment by bank transfer, electronic payment or payment by payment card, the Customer is obliged to make the payment within 3 calendar days from the date of conclusion of the Sales Agreement - otherwise the order will be canceled.

b. cash on delivery upon receipt of the shipment, the Customer is obliged to make the payment upon receipt of the shipment,

The Product will be sent by the Seller within the time specified in its description (subject to paragraph 4 of this section), in the manner selected by the Customer when placing the Order.

In the case of ordering Products with different delivery dates, the delivery date is the longest given date.

The beginning of the delivery period of the Product to the Customer is counted as follows:

In the case of the Customer choosing the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.

In the case of the Customer choosing personal collection of the Product, the Product will be ready for collection by the Customer on the date indicated in the Product description. The Customer will be additionally informed by the Seller about the readiness of the Product for collection by sending an appropriate e-mail message to the e-mail address provided by the Customer when placing the Order.

In the case of ordering Products with different readiness for collection dates, the readiness for collection date is the longest given date. The beginning of the period of readiness of the Product for collection by the Customer is counted as follows:

a. In the event that the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.

b. In the event that the Customer chooses the method of cash upon personal collection - from the date of conclusion of the Sales Agreement.

The delivery of the Product takes place only in Poland.

§ 10 Right to withdraw from the agreement

The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.

The period specified in par. 1 starts from the delivery of the Product to the Consumer or a person indicated by him other than the carrier.

In the case of an Agreement that covers many Products that are delivered separately, in batches or in parts, the period specified in par. 1 runs from the delivery of the last item, batch or part.

In the case of an Agreement that involves the regular delivery of Products for a specified period (subscription), the period specified in par. 1 runs from the taking possession of the first item.

The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send the declaration before the expiry of this deadline.

The declaration may be sent by traditional mail or electronically by sending the declaration to the Seller's e-mail address or by submitting the declaration on the Seller's website - the Seller's contact details are specified in § 3. The declaration may also be submitted on a form, the template of which constitutes Annex No. 1 to these Regulations and an annex to the Act of 30 May 2014 on consumer rights, however, this is not obligatory.

In the event that the Consumer sends the declaration electronically, the Seller shall immediately send the Consumer a confirmation of receipt of the declaration of withdrawal from the Agreement to the e-mail address provided by the Consumer.

Effects of withdrawal from the Agreement:

a. In the event of withdrawal from the Agreement, the Seller shall return to the Consumer immediately, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Agreement, all payments made by him, including the costs of delivering the goods, with the exception of additional costs resulting from the Consumer's choice of a delivery method other than the cheapest standard delivery method offered by the Seller.

b. The Seller shall return the payments using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution that will not involve any costs for him.

c. The Seller may withhold the refund until the Product is received back or until proof of its return is provided, depending on which event occurs first.

The Consumer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the day on which they informed the Seller of their withdrawal from the Agreement. The deadline will be met if the Consumer returns the Product before the expiry of the 14-day period.

The Consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by post in the usual manner.

The Consumer shall be liable only for the reduction in the value of the Product resulting from its use in a manner other than necessary to establish the nature, characteristics and functioning of the Product.

If, due to the nature of the Product, it cannot be returned by post in the usual manner, information about this, as well as the costs of returning the Product, will be included in the Product description in the Store. The right to withdraw from a distance contract does not apply to the Consumer in relation to the following Contracts:

a. where the subject of the provision is a non-prefabricated item, manufactured according to the Consumer's specifications or intended to meet their individual needs,

b. where the subject of the provision is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,

c. where the subject of the provision is an item that spoils quickly or has a short shelf life,

d. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the provision that after the Seller has performed the service, he will lose the right to withdraw from the Contract,

e. where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the period for withdrawal from the Contract,

f. where the subject of the provision are items that, due to their nature, are inseparably connected with other things,

g. where the subject of the provision are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales agreement, and the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control,

h. where the subject of the provision are audio or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery,

i. for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement,

j. for the delivery of digital content that is not recorded on a tangible medium, if the performance of the provision began with the express consent of the Consumer before the expiry of the withdrawal period and after the Seller informed him of the loss of the right to withdraw from the Agreement

§ 11 Complaints and warranty

The Sales Agreement covers new Products.

In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code.

Complaints should be submitted in writing or electronically to the Seller's addresses provided in these Regulations.

Goods returned under the complaint procedure should be sent to the address provided in § 3 of these Regulations.

§ 12 Out-of-court complaint and claim settlement methods

Detailed information regarding the possibility of using out-of-court complaint and claim settlement methods by the Consumer and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of Trade Inspection and at the following websites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.

The Consumer has the following examples of possibilities of using out-of-court complaint and claim settlement methods:

The Consumer is entitled to apply to a permanent consumer arbitration court, referred to in Art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.

The consumer is entitled to contact the provincial inspector of the Trade Inspection, in accordance with art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings on the amicable settlement of the dispute between the Consumer and the Seller.

The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of the district (municipal) consumer advocate or a social organization whose statutory tasks include consumer protection (including the Federation of Consumers, the Association of Polish Consumers).

§ 13 Personal data in the Online Store

The administrator of the personal data of Customers collected via the Online Store is the Seller.

The personal data of Customers collected by the administrator via the Online Store are collected for the purpose of implementing the Sales Agreement, and if the Customer consents to this - also for marketing purposes.

The recipients of the personal data of Customers of the Online Store may be:

In the case of a Customer who uses the postal or courier delivery method in the Online Store, the Administrator makes the collected personal data of the Customer available to a selected carrier or intermediary carrying out shipments on behalf of the Administrator.

In the case of a Customer who uses the electronic payment method or payment card in the Online Store, the Administrator makes the collected personal data of the Customer available to a selected entity handling the above payments in the Online Store (Braintree).

4. The Customer has the right to access the content of their data and correct it.

5. Providing personal data is voluntary, although failure to provide the personal data indicated in the Regulations necessary to conclude the Sales Agreement results in the impossibility of concluding this agreement.

§ 14 Final provisions

1. Agreements concluded through the Online Store are concluded in Polish.

2. The Seller reserves the right to make changes to the Regulations for important reasons, i.e.: changes in legal regulations, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer of each change at least 7 days in advance.

3. Prices and products in the Store may change at the Seller's discretion without informing previous customers and without the need to condition or justify or bear liability for the changes introduced.

3. In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of services by electronic means; the Act on consumer rights, the Act on the protection of personal data.

4. The Customer has the right to use out-of-court methods of handling complaints and pursuing claims. For this purpose, you can file a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/

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